假设你是李雷，上周你买了一本英文词典

假设你是李雷，上周你买了一本英文词典，回家后发现有很多质量问题（缺页、印刷错误等），所以你去书店要求退换。但是书店的服务态度不好，你决定给报社编辑写封信。信中必须包括以下内容：

1．事情的起因；

2．与书店交涉的经过；

3．呼吁服务行业提高服务质量。

注意：1．词数120左右；

　　　2．信的开头和结尾已给出，不计入总词数。

参考词汇：印刷错误—misprint；呼吁—appeal

参考范文01

Dear Editor,

I am writing to express my concern about the poor service quality in the retail industry, using my recent experience as an example.

Last week, I purchased an English dictionary from a local bookstore. Upon arriving home, I discovered several issues with the book, including missing pages and misprints. Disappointed by the product's quality, I returned to the bookstore to request a refund or exchange. However, the staff's attitude was far from satisfactory. They were unhelpful and dismissive, which only added to my frustration.

This incident has prompted me to appeal to all service providers to prioritize customer satisfaction. It is crucial for businesses to understand that good customer service is not just about the product but also about the experience. I urge businesses to train their staff to be more courteous and responsive, ensuring that customers leave with a positive impression.

Sincerely

Li Lei

尊敬的编辑，

我写信是为了表达我对零售行业服务质量不佳的担忧，以我最近的经历为例。

上周，我在当地书店购买了一本英语词典。回到家后，我发现书中有几处问题，包括缺页和印刷错误。对产品质量感到失望，我回到书店要求退款或换货。然而，店员的态度远不尽如人意。他们既不帮忙也不理会，这让我更加沮丧。

这一事件促使我呼吁所有服务提供者重视客户满意度。对于企业来说，良好的客户服务不仅关乎产品，也关乎体验。我敦促企业培训员工更加礼貌和响应迅速，确保客户留下积极的印象。

此致

李雷

参考范文02

Dear Editor,

I am writing this letter to reflect some problems I've come across recently and appeal for the improvement of the service industry.

Last week I bought an English dictionary in a bookstore near my home. But when I came home and read carefully, I found that several pages of the dictionary had been missing. What was worse, the misprints spread everywhere in the dictionary and seriously affected my comprehension. I went to the bookstore to ask for a replacement. But to my surprise, the staff of the bookstore turned down my request rudely and even denied the poor quality of the dictionary.

It goes without saying that today's market-oriented economy calls for much higher standard for the service industry. However, to my regret, many of them fail to achieve this standard and the quality of the staff needs to be improved. This certainly will not only deeply disappoint customers but hold back the development of our country's economy. Therefore, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.

Thank you for your attention!

Yours sincerely,

Li Lei