美国西南航空就员工嘲笑5岁女童姓名一事致歉（英语双语阅读）

Southwest Airlines has apologised after a member of its staff mocked a five-year-old girl's name. 在一名员工嘲笑一名五岁女孩的名字后，美国西南航空公司作出了道歉。 Traci Redford and her daughter, Abcde (pronounced ab-si-dee), were en route home to El Paso, Texas, from California's John Wayne Airport when the incident occurred. 事件发生时，特蕾西·雷德福和她的女儿艾比西迪（发音为ab-si-dee）正从加利福尼亚州约翰韦恩机场前往德克萨斯州埃尔帕索。 A gate agent allegedly began laughing and took a photo of the child's boarding pass and posted it online. 据称，一名登机门服务员看了女孩的登机牌后大笑，并拍照上传到网上。 Ms Redford told broadcaster ABC7 that the airline "hadn't done anything" for two weeks after she had filed a formal complaint. 雷德福女士向广播公司ABC7透露，西南航空公司在自己提出正式投诉后两周，“没有采取任何措施”。

Airline spokesperson Chris Mainz offered the family a "sincere apology". 事后，该航空公司的发言人克里斯·美因茨向这家人表示了“诚挚的道歉”。 In a statement to Buzzfeed News, Mr Mainz said the employee's social media post "is not indicative of the care, respect, and civility" the airline expects. 在Buzzfeed News上的一份声明中，美因茨称，该员工的社交媒体帖子“并没有表现出航空公司所期望员工做到的关心、尊重和文明”。 Ms Redford said the gate agent "started laughing, pointing at me and my daughter, talking to other employees", and her daughter had asked her why they were mocking her. 雷德福女士称，登机门服务员“指着我和我的女儿开始大笑，并与其他员工交头接耳”，她的女儿问她为什么他们要嘲笑她。 "She said: 'Mom, why is she laughing at my name?' And I said not everyone is nice and not everyone is going to be nice and it's unfortunate," Ms Redford said. 雷德福女士说道：“我女儿说：'妈妈，她为什么他们嘲笑我的名字？' 而我说，不是每个人都善良，并不是每个人都会做善良的人，这很不幸。” Vocativ, a news and data website, published a piece in 2014 saying there were at that time 328 children in the US named "Abcde", according to the Social Security Administration. 据美国社会保障局透露，新闻和数据网站Vocativ曾于2014年发表一篇文章称，当时有328名美国儿童取名为“Abcde”。